We want to ensure your satisfaction with Remawah Botanical products. This returns policy is designed to provide a comfortable and secure shopping experience.
1. Returns Period
You may request a return within 7 days of receiving the product. Requests submitted after this period cannot be processed.
2. Returns Conditions
Products can be returned if they meet the following conditions:
Product has not been used or opened
Original packaging is intact and undamaged
Product seal is still attached (if applicable)
Include proof of purchase (invoice or order ID)
Product is not in the non-returnable category (see point 3)
3. Non-Returnable Products
The following products cannot be returned:
Sale or discounted products
Products that have been opened or used
Products with damaged packaging due to buyer negligence
Products purchased through resellers or third parties
Required Information: Include reason for return, photos of product in original condition, and proof of purchase.
Wait for Confirmation: Our team will review your request within 1-2 business days and send return instructions.
Ship Product: Return the product according to the instructions provided. Ensure secure packaging to prevent damage.
Inspection: We will inspect the condition of the returned product within 3-5 business days.
5. Returns Shipping Costs
Buyer Responsibility
Return shipping costs for change of mind or incorrect orders are borne by the buyer.
Remawah Botanical Responsibility
Return shipping costs for defective or incorrectly shipped products will be covered by us.
6. Refund Process
After return approval and receipt of product in acceptable condition:
Refund will be processed within 3-7 business days
Funds will be returned to the original payment method
Processing time depends on bank/payment gateway policies
Original shipping costs are not included in refund (except for defective products)
7. Product Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please submit a return request and place a new order for the desired product.